As the COVID-19 pandemic brought unprecedented disruption, NWTF stood firm in its mission to serve poor women, their families, and most especially the employees by retaining all employees and providing them with all the support they needed.
Supported over 500,000 clients with loans across 194 branches, sustaining a ₱3.6 billion loan portfolio despite lockdowns and disasters.
Deployed ₱19 million in relief operations to communities hit by the Taal eruption and multiple typhoons.
Accelerated digital transformation — launched webinars, e-money rollouts, and virtual events to sustain client services and staff morale.
Introduced telemedicine and psychosocial support programs for clients and employees.
The “Dungganon Spirit” unified staff and clients in adapting to the “new normal,” proving NWTF’s strength in crisis.
